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If your account did not have an email address or a credit card/PayPal purchase, we can still work with you to try to verify ownership and return the account.

Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account. Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account.

We need to make sure we're talking to the original account owner.

If resetting doesn't work and you need help getting back into your account, contact Customer Support. For more information, see our 2-Step Verification Help Page with all the details of this great security feature. This feature can be found by going to Settings > Security.

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Check out these steps on how to reset your password.Įnable 2-Step Verification as an added security measure for your account. Only use extensions from safe and verified websites.Ĭhange your account's password to something that is secure and isn't easy to guess.

Restart your computer and run the scan one more time to be safe.Īny browser extensions installed should be removed. Run a full virus scan on your computer to remove harmful files and programs. If you've accidentally downloaded something from a bad site, this could allow your account to be compromised again. You will need to get rid of any malware before recovering your account. Remove Off-site Downloads or Browser Extensions.Let's look at some steps to take for getting your account back on track. Don't worry - we're here to help! Follow the steps below, then be sure to read how to protect yourself in the future.